Page 1 of 1

I Get This error

Posted: Fri Oct 02, 2015 3:59 am
by charmmar
I start up the game and a pop up comes on my screen showing me this :
The following error occurred while starting game:
D3D error - create device failed D3DERR_DEVICE LOST

Please check that your computer meets the minimum requirements and that your graphic card
and sound card drivers are up to date.

They are so now what do I have to do to get game to work right , this is what I have as a computer

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150722-0600)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: BIOS Date: 09/02/13 17:37:26 Ver: 08.01
Processor: Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16322MB RAM
Page File: 5051MB used, 27590MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

Card name: AMD Radeon R9 200 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6810)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6810&SUBSYS_30301462&REV_00
Display Memory: 4095 MB
Dedicated Memory: 2027 MB
Shared Memory: 2068 MB

Appreciate someones help please and thank you

Re: I Get This error

Posted: Fri Oct 02, 2015 1:03 pm
by Dr.Disaster
Judging by the error message your video driver failed to do what LoG asked for. Since you got a rather current Radeon that is able of anything the game might ask for consider a driver update/reinstallation.

Re: I Get This error

Posted: Fri Oct 02, 2015 1:28 pm
by charmmar
So are you saying to uninstall my drivers for my Radeon then reinstall? or reinstall the game?
Appreciate you helping me.

Re: I Get This error

Posted: Fri Oct 02, 2015 8:39 pm
by charmmar
I wanted to know that if I bought the game from steam directly does it make a difference for the download if I buy it throu this site?

Re: I Get This error

Posted: Sat Oct 03, 2015 12:18 am
by Dr.Disaster
The error message indicates a problem in your system's DirectX, especialy Direct 3D and that means your graphic card or it's driver. Assuming your card is ok it boils down to a bad driver so goto the AMD website, download the latest Catalyst for your Radeon, uninstall your current driver and then install the downloaded one.

Re: I Get This error

Posted: Sat Oct 03, 2015 1:48 pm
by charmmar
I finally got it working after reading some other posts about this issue.
Seems that after restarting my computer it started to work lol.

Thank You again for all the info